FAQ

How does your pricing compare to a traditional construction model?

While the answer to this question depends mostly on the scope of work and project specific circumstances, we engage with our customers in a thorough project review process to analyze how Capsule can add value. This may be in the form of cost competitiveness against expensive on site labor, schedule improvements by working in a non-linear method to onsite work or as a flexible partner for consolidation of many disciplines into one.

When does Capsule typically come into a project?

Capsule focuses on thoughtful and detailed design work to minimize the amount on site construction required for customer installations. This approach frequently lends itself best to businesses focusing in hospitality, retail, workplace and residential settings. We are constantly evolving and iterating our process to provide better solutions for customers of all disciplines.

What consumer areas does Capsule primarily make products for?

What services do you offer in addition to your product lines?

Capsule is a full service Design/Build firm capable of offering end to end project support. This may include development services for site evaluation and construction administration processes, access to our vendor database for consultants and contractors as well as design and documentation services for inclusion into permit set drawings. Capsule can also manage the scope of a traditional kitchen equipment vendor for buy-out and integrated products. This includes consolidation, delivery and installation where appropriate.

What if my operation isn’t fixed but needs to be mobile?

Our Rovers are modular, scalable, and offer various hardware packages like sinks, water storage, and power distribution. They are built on a ruggedized, welded aluminum tube chassis design that is great for moving across the city or further. Its 6.5” of clearance under the chassis and large casters are perfect for maneuvering around obstacles.

Are Capsule products UL and NSF approved?

Capsule products are proud to carry the UL certification for electrical enclosure and sanitation (NSF equivalent) on all products that we manufacture. All components like sinks, pitcher rinsers, draft components, and other plumbing hardware that is expected to carry an NSF rating also does carry one. We use premium components in our assemblies. Likewise, the power system uses UL certified components and the power panel is certified.

Do I need a water line and a drain?

If available, it is best to supply the Capsule station with a facility water line and floor drain, especially if the station is fixed. If these things are not available, we do offer a water on-board package which stores and pressurizes up to 20 gallons of water. Each bar comes with a standard water package to distribute and filter water, but the on-board package adds a pump, motor, fresh and waste tanks, and various controls and plumbing line additions.

What does service look like after purchase?

Our products come standard with a 1 year limited warranty standard as part of our sales agreement. After you purchase your bar, we will still be a resource to you for replacement parts, filters, or for rebranding requests. We're here to provide any additional support to keep your unit running at optimal performance for the long haul. We'll be happy to provide any video tutorials for easy fixes as well as support with local vendors for more intricate issues.

If I want to start with a Capsule Rover unit, can I grow into a stationary bar?

Of course; our entire line is based on scalable products. We also want to create a product that has long lasting value, and can be reused in new applications as your needs change.

Do you manufacture inventory or to order? How long will it take to get my bar?

While we operate a production line of bars, we offer the customer many options in both finish and hardware packages, so each one is built to order. Mobile catering and semi-permanent products typically require between 6 and 8 weeks, while stationary bars, especially the larger ones, take between 10 to 12 weeks to manufacture.

Do you rent Capsule products?

We focus on manufacturing and do not offer rentals at this time.

Do you offer financing?

We have several great financing partner options. Please email us to ask how to get started with qualification. Additionally, you can apply here on this one page form. Disclaimer: Capsule does not receive incentives or referral fees for successful financing agreements.